Anticipates needs of the guest and provides fast, flawless service.Executes all service programs to assure prioritization of service to very bestguests. Is ready to serve andwell informed of daily facility hours of operation, promotional programs andany other relevant valuable guest information builds relationships by greetingguests with a warm, friendly verbal greeting. Creates an atmosphere of luck and celebratescustomer wins. Utilizes smiles and frequent eye contact andfriendly tone of voice to project warmth and friendliness. Maintains upbeat, positive attitude, friendly and helpful demeanor,positive energy and enthusiasm from one interaction to the next. Position is located in a cigarette‑smoke environment.Ĭonsistently demonstrates superior customer serviceskills to external and internal guests by displaying Spotlight on Successbehaviors. A security escort is required should these persons perform these functions in a restricted casino area. Mops hard floors utilizing mops and buckets.
Cleans brass, glass, mirrors, counters, millwork, baseboards, doors, etc.
Familiarizes self with the proper use of all cleaning equipment and chemicals.
